Legal · Dubai, UAE

Data Deletion Instructions

Last updated: 4 September 2026

You can ask TheAIGNC to delete the personal data we hold about you. This page explains how, and what happens next.

How to request deletion

Email support@theaignc.com with the subject line Data deletion request.

So we can find your data and be sure it is yours, please include:

The identifier you used — the WhatsApp phone number you messaged from, your Instagram username, or the email address you contacted us with.
The business you were in contact with, if you messaged a company that uses TheAIGNC rather than TheAIGNC itself.
Roughly when the contact happened.

We will not ask you for a password, a one-time code, or payment details. We never need them to process a deletion request.

What happens next

We acknowledge your request and, where necessary, ask one question to confirm the identifier belongs to you.
We complete the deletion and confirm it by email within 30 days of receiving the request.
If we cannot delete something, we tell you which item and why.

What gets deleted

Your messages and comments, the platform identifier associated with them, the replies our system generated for you, and the processing records that link to them are deleted from our systems and from our backups on their normal rotation.

We may keep a minimal record where the law requires it — for example an invoice, or a record needed to defend a legal claim. We keep only that record and nothing more.

If you messaged a business that uses TheAIGNC

When you message a company's own WhatsApp, Instagram, or Facebook account, that company is the controller of your data and TheAIGNC processes it on their instructions. You can contact them directly, and that is usually fastest. You can also write to us: we will act on the request and pass it to the business at the same time, and we will tell you who they are.

Deleting your data from our systems does not delete the copy held by the messaging platform itself. To remove your data from WhatsApp, Instagram, or Facebook, use the settings in those apps.

If you are a TheAIGNC client

You can disconnect TheAIGNC from your own accounts at any time:

Open Meta Business Suite → Settings → Business assets (or your account's Business integrations settings).
Select the TheAIGNC app and remove its access.

That immediately stops all further processing on those accounts. To also have the data already processed deleted or returned, email support@theaignc.com and we will do it as described above.

Contact

THE AIGNC L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates — support@theaignc.com

See also our Privacy Policy and Terms of Service.