Legal · Dubai, UAE

Privacy Policy

Last updated: 4 September 2026

1. Who we are

TheAIGNC is an AI implementation company. We design, build, and operate AI agents and workflow automation for other businesses. This policy explains what personal data we handle, why, and what you can do about it.

2. Two different roles

We handle personal data in two distinct roles, and your rights differ depending on which applies.

As a controller

For our own website visitors, enquiries, prospects, and client contacts, TheAIGNC decides why and how the data is used. Sections 3 and 4 cover this.

As a processor, on behalf of a client

When a business engages us to run an AI agent on its own accounts — including its own WhatsApp Business Account, Instagram professional account, or Facebook Page — that business remains the controller of the conversations and customer data involved. TheAIGNC processes that data only on the client's documented instructions, to deliver the service the client has asked for. Section 5 covers this. If you contacted a business and want your data removed, the fastest route is to contact that business directly; you may also write to us and we will pass the request to them and act on their instruction.

3. Website visitors

When you visit theaignc.com we may collect technical information such as browser type, device type, approximate location derived from IP address, pages viewed, and the referring source. This is used to keep the site working and to understand which pages are useful.

4. Enquiries and clients

When you contact us or become a client, we collect the information you give us: name, business email, phone number, company name and role, the content of your enquiry, and the details of the workflow you want to improve. We use it to reply to you, prepare proposals, deliver the services you engage us for, invoice, and meet our legal and accounting obligations.

5. Data processed through connected messaging accounts

TheAIGNC operates as an independent Tech Provider on the Meta platforms. A client authorizes our application to act on the client's own accounts. The client keeps ownership of those accounts and can withdraw the authorization at any time.

What we receive

• Messages, comments, and replies sent to the client's own WhatsApp Business number, Instagram professional account, or Facebook Page, including any text, images, audio, or files the sender chose to include.
• The sender's platform identifier — for example a WhatsApp phone number, or a scoped Instagram or Messenger user ID — and the display name the platform provides.
• Message metadata such as timestamps, delivery and read status, and the message or comment the reply belongs to.
• Account-level configuration the client authorizes us to manage, such as message templates, business profile details, and webhook subscriptions.

What we do with it

• Generate and send replies, notifications, quotations, and template messages on the client's behalf.
• Route a conversation to a human on the client's team when the agent should not answer.
• Keep a record of what the agent did, so the client can audit and correct it.
• Diagnose faults and keep the service secure and available.

What we do not do

• We do not sell personal data, and we do not share it with data brokers.
• We do not combine one client's data with another client's data. Each client's data is kept logically separated.
• We do not use Platform Data to build advertising or marketing profiles of the people who message our clients.
• We do not use Platform Data for any purpose other than providing the service to the client whose account it came from.
• We do not use the content of end-user conversations to train general-purpose AI models of our own.

6. Service providers

We rely on a small number of providers to run the service. They act on our instructions and only for the purposes above:

• Messaging platforms — Meta Platforms, for WhatsApp, Instagram, and Facebook messaging.
• Cloud hosting and databases — providers who host our application, database, and background workers.
• AI model providers — message content may be sent to a third-party model provider to generate a reply. We select providers on their data-handling terms and configure them not to retain content for model training where that option is offered.
• Business tooling — email, storage, invoicing, and support systems used to run the company.

Because these providers operate internationally, personal data may be processed outside the United Arab Emirates. We rely on the contractual protections offered by those providers.

7. How long we keep data

Website and enquiry data is kept while there is an active relationship and for as long as we need it for accounting and legal purposes. Data processed on behalf of a client is kept for as long as that client instructs, and is deleted or returned when the engagement ends. Where the law requires us to keep a record — for example an invoice — we keep only that record.

8. Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and equivalent laws where they apply to you, you may ask us to give you a copy of your personal data, correct it, delete it, restrict or object to how it is used, or withdraw a consent you previously gave.

Write to support@theaignc.com. We respond within 30 days. If your request concerns a conversation you had with one of our clients, see section 2 and our data deletion instructions.

9. Security

Access credentials for client accounts are stored encrypted and are accessible only to the systems that need them. Access to client data is restricted to the people who need it to deliver the service, and administrative actions are logged. No system is perfectly secure; if a breach affects your personal data we will notify you and the competent authority as the law requires.

10. Children

Our services are sold to businesses and are not directed at children. We do not knowingly collect personal data from children.

11. Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes affecting clients will also be communicated directly.

12. Contact

THE AIGNC L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates — support@theaignc.com

See also our Terms of Service and Data Deletion Instructions.